Customer feedback for Alchemy Bali is highly polarized. The restaurant has cultivated a loyal base of patrons who consider it a “vegan heaven,” while a significant number of visitors express strong disappointment with the value and consistency.

Recurring Praise

• Standout Menu Items: The Salad Bar receives overwhelming praise. Other frequently celebrated items include the Açaí Bowls, Ceremonial Cacao (often called the best in Bali), raw vegan Desserts like the “Alligator Bar,” and various Smoothies.
• Welcoming Staff: Many reviews highlight the exceptional, kind, and friendly service provided by specific staff members, mentioning names like Rini, Ayu, and Arta.
• Dietary Accommodations: Customers with allergies appreciate the extensive vegan and gluten-free menu, noting that it makes them feel safe and well-catered to.
• Calm Atmosphere: A large number of guests describe the space as cozy, peaceful, and beautifully designed, making it a perfect spot to relax, read, or work, especially after a yoga session at the adjacent studio.

Common Complaints

• High Prices: The most frequent complaint is that the menu is “overpriced” with “Western” pricing. Many feel the cost is not justified by the portion sizes or quality, with specific mentions of expensive juices.
• Inconsistent Food Quality: A recurring issue is the lack of consistency. While some dishes are loved, others are frequently described as “bland,” “tasteless,” or “inedible.” Specific disappointments include a mushroom quiche, certain teas, a sour matcha latte, and pizza that was “too salty.”
• Negative Service Incidents: Despite praise for some individuals, there are severe complaints about staff being “SO RUDE,” slow, inattentive, or even accusatory toward guests.
• Atmosphere Concerns: Some patrons find the vibe “hectic,” “shallow,” or filled with a “yuppy-ish” clientele, making the environment uncomfortable.
• Sustainability Contradiction: Several reviewers were disappointed by the use of plastic straws, viewing it as hypocritical for a brand with a conscious, eco-friendly image.

Standout Feedback

• Extreme Loyalty: The restaurant inspires strong devotion, with some customers stating they have visited annually for over a decade. Many who stay in Ubud for long periods eat there daily, calling it their “home.”
• Critical Service Failures: Several specific negative experiences were reported, including a server who shouted orders and rushed customers out, a regular guest being followed and implicitly accused of not paying, a reviewer who felt they received discriminatory service compared to Western customers, and a couple being hurried through their meal because the kitchen was closing without warning.