Customer feedback for Mana Uluwatu is highly polarized, with experiences often swinging between five-star praise and significant disappointment. While the venue’s stunning cliffside location and sunset views receive universal acclaim, the quality of service and food is described as extremely inconsistent. Many guests have exceptional visits, but an equal number report serious issues, suggesting the experience depends heavily on the specific staff and dishes ordered.

Recurring Praise

• Atmosphere and Views: The restaurant’s most praised feature is its location. Customers consistently describe the sunset views as “stunning,” “breathtaking,” and “second to none,” contributing to a relaxed and beautiful atmosphere.
• Exceptional Staff Members: Many positive reviews highlight specific employees (including Murni, Tasya, Galang, Ona, Yuka, Suar, and Dody) for providing warm, attentive, and memorable service that significantly enhanced the guest experience.
• Popular Dishes: The tacos, particularly the pork belly tacos, are frequently cited as a delicious menu highlight. Other well-regarded items include the ceviche, nachos, and various seafood dishes like the barramundi.
• Dietary Accommodations: Several guests praised the staff for their ability to carefully manage dietary restrictions, including gluten-free requirements and serious food allergies.

Common Complaints

• Highly Inconsistent Service: This is the most significant source of negative feedback. When service is poor, it is described as slow and inattentive, with reports of guests waiting over an hour for food, having orders forgotten, or being ignored by staff. Multiple reviewers also cited rude or dismissive attitudes from staff when raising issues and problems with seating reservations, such as being denied tables with views that then remained empty.
• Inconsistent Food and Drink Quality: While some dishes receive praise, many customers found the food to be “bland” and “underwhelming.” Specific complaints include lukewarm ramen, overcooked steak and duck, weak and watery cocktails, and small portion sizes that did not justify the cost.
• Overpriced for the Quality: A recurring theme is that the high prices are not matched by the quality of the food and service. Many reviewers labeled it a “tourist trap,” feeling that they were paying primarily for the view rather than a quality dining experience.

Standout Feedback

• A positive standout experience involved staff accommodating a guest’s serious onion allergy and gracefully correcting a mistaken order, turning a potential problem into a five-star visit.
• Conversely, some significant negative experiences have been reported. One review described staff being “extremely pushy” about getting a positive Google review, offering free items and asking to write the review for the guest.
• Other severe service failures include a customer being forced to pay twice due to a system error and another feeling discriminated against when a seaside table was denied to them but given to other guests moments later.
• At least two separate reviews mentioned experiencing food poisoning after their meal.