Based on a high volume of reviews, customer sentiment for Tiger Muay Thai Bali is overwhelmingly positive. Visitors ranging from complete novices to professional fighters frequently describe it as a top-tier gym, with many who have trained in Thailand rating the Bali location as a superior experience. The core strengths consistently highlighted are the exceptional coaching staff, modern facilities, and supportive atmosphere.

However, a pattern of serious complaints regarding the owner’s alleged behavior, high pricing, and inconsistent customer service appears in a minority of reviews, indicating potential areas of concern.

Recurring Praise

• Exceptional Coaching: The most frequently praised aspect is the quality of the coaches. Instructors, including Romnick, Edward, Bee, and Bert, are consistently described as knowledgeable, patient, professional, and attentive. Customers appreciate their focus on proper technique, providing individual corrections in group settings, and explaining the “why” behind the movements.
• High-Quality Facilities: The gym is regularly commended for being new, clean, spacious, and well-equipped with modern gear. Amenities like a large ring and an ice bath are also noted as major positives.
• Welcoming Atmosphere: Reviewers highlight a strong sense of community, using terms like “family vibes” to describe the supportive and energetic environment. The gym is noted as being particularly welcoming for beginners and comfortable for women.
• Authentic Training: Many customers emphasize that the gym offers “authentic Muay Thai,” with experienced Thai trainers providing an experience that is comparable or even better than training in Thailand.
• Friendly Staff: The front desk and general staff are often described as helpful, kind, and welcoming.

Common Complaints

• Owner’s Behavior: The most serious and recurring negative feedback involves allegations against the owner/manager. Multiple reviews claim he is rude, unprofessional, and treats his staff poorly in front of customers. One reviewer stated he “doesn’t treat employees like humans,” while another claimed they felt threatened with “possible legal consequences” after leaving a negative review about a merchandise return.
• High Price Point: Several visitors find the gym to be “extremely expensive” compared to other local options, with some feeling it offers poor value for money and isn’t geared toward the local market.
• Inconsistent Beginner Experience: While most beginners report a positive experience, a detailed negative review cited a complete lack of instruction, a language barrier with coaches, and unsafe pairing that resulted in an injury, highlighting a potential gap in safety protocols.
• Ancillary Service Issues: Specific complaints have been made about accommodation packages not matching advertisements and a very rigid and unhelpful return policy for items sold in the gym’s shop.

Standout Experiences

On the positive side, one experienced fighter called it one of the best gyms they had trained at in over 15 years. Another customer noted their time there was a “life-changing experience” that was profoundly therapeutic, crediting the owner’s passion for martial arts as therapy a notable contrast to the negative feedback on his management style.