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CrossFit Wanderlust Bali: Pricing & Membership Value

Customer feedback for CrossFit Wanderlust Bali is largely positive, with many guests praising it as a world-class fitness destination and describing “Eat, Sleep, Train” packages as transformative. The vibrant community and exceptional recovery facilities are consistent highlights. However, this praise is balanced by significant and recurring complaints regarding inconsistent coaching quality in large classes, poor facility maintenance, subpar accommodation, and issues with customer service.

Recurring Praise

• Vibrant Community & Atmosphere: The most frequently lauded aspect is the energetic, motivating, and social “vibe,” which many describe as a “mecca” for fitness enthusiasts that makes it easy to connect with others.
• World-Class Recovery Facilities: The recovery area—featuring a large pool, high-quality sauna, and excellent ice baths—is a major highlight for visitors and is often cited as a key reason the price is “worth every cent.”
• Comprehensive “All-in-One” Concept: Guests appreciate the convenience of the “Eat, Sleep, Train” package, which combines training, healthy food, and recovery into a single, immersive fitness retreat.
• High-Quality On-site Cafe: The cafe consistently receives positive mentions for its delicious, healthy, and macro-friendly food, coffee, and protein shakes.
• Variety of Classes: The wide range of available classes, including CrossFit, Hyrox, Bali Burn, Booty Builder, Boxing, and Muay Thai, is a valued feature.

Common Complaints

• Inconsistent Coaching in Large Classes: The most significant complaint, particularly from experienced athletes, is that classes are often too large (30-50+ people) for coaches to provide individual feedback or correct form. Several reviews note that coaches act more like “cheerleaders” or “observers” than instructors.
• Excessively Loud Music: A widespread issue is the constant “rock concert level” music, which is also played in recovery areas like the pool and sauna where guests expect a relaxing environment. Some customers stated this was a reason they would not return.
• Subpar Accommodation & Package Limitations: Guests report serious issues with off-site accommodations, including being unclean (mice, mosquitos), located an unsafe distance from the gym, and having cold showers. Additionally, the food menu included in packages is described as limited, repetitive, and lacking advertised variety for dietary needs.
• Facility Maintenance & Hygiene: Multiple reviews point to a lack of upkeep, citing uneven and slippery gym floors as a safety concern, rusty and broken equipment, and dirty showers and toilets.
• Poor Customer Service: Customers have reported unfriendly reception staff, dismissive management responses to serious complaints, and ignored dietary requests. Local food delivery drivers also frequently complain about disrespectful service and extremely long wait times.

Standout Feedback

• Positive: Many solo travelers highlighted the welcoming community that made them feel instantly at home. The owner, Dave, is frequently mentioned for being present and engaging with guests. Specific coaches, including Dan, Holly, Abbie, and Sam, are often praised by name for their energy and knowledge.
• Negative:
  • One solo female traveler detailed a “horrifying” check-in, where she was assigned a villa with a mouse, a broken lock, and an unsafe 30-minute walk from the facility, with her safety concerns being trivialized by management.
  • An Indonesian customer noted feeling uncomfortable with the “colonial dynamic,” observing that all coaches were Westerners while local staff were in support roles.
  • Other allegations include the gym’s videography being “overly sexualised” and unprofessionalism, such as a children’s class being cancelled on the spot because only one child attended.