With an overwhelmingly positive reception, guests frequently describe Nirjhara Retreat & Spa as “heaven on earth,” “paradise,” and “the best hotel in Bali.” Many are repeat visitors or express a strong desire to return, often citing that the experience surpassed their highest expectations.

Recurring Praise

• Exceptional & Personalized Service: This is the most consistently highlighted strength. Guests describe the staff as warm, genuine, and attentive, noting they go “above and beyond” by remembering names, preferences, and specific dietary needs, such as a severe gluten allergy. The General Manager, Alejandro, is often personally commended for his engagement.
• Stunning Natural Ambiance: The hotel’s tranquil setting within a lush jungle, surrounded by rice paddies and a natural waterfall, is a major draw. It is repeatedly called an “oasis of calm” and a perfect escape from Bali’s busier areas.
• World-Class Dining: The on-site restaurant, Ambu, receives exceptional reviews for its food, which guests label “Michelin-star worthy,” “delicious,” and “fresh.” The extensive à la carte breakfast is a particular favorite, and the menu variety is praised for preventing fatigue on longer stays.
• Design & Facilities: Guests love the hotel’s thoughtful architecture that blends luxury with nature. The unique Canopy Suites (Treehouses) with rooftop baths are a frequently mentioned highlight. The entire property is described as immaculately clean and meticulously maintained.
• Outstanding Spa & Wellness: The spa is a standout feature, with many guests reporting they had the “best massage they’ve ever had.” Complimentary daily activities, particularly yoga and meditation by the waterfall, are highly valued. The gym is also noted as being well-equipped.
• Thoughtful & Sustainable Details: The hotel’s commitment to sustainability is appreciated, especially the rare convenience of an in-house water filtration system providing drinkable tap water. Small luxuries like complimentary poolside snacks, turndown treats, and a private cinema are also praised.

Common Complaints

While reviews are overwhelmingly positive, a few minor, recurring issues were noted:

• Insects: The most frequent complaint is the presence of mosquitos and ants, which guests generally understand is expected in a jungle location but find to be a nuisance.
• Remote Location: While the seclusion is a benefit for many, some guests noted its distance from main tourist areas and the traffic involved in traveling to and from the property.
• Occasional Noise: A few isolated incidents of noise were reported, including sounds from a nearby construction site (which was resolved by management), loud music from a wedding, and disruptive guests at the pool.
• Minor Room Issues: Infrequent maintenance needs were mentioned, such as a dark bathroom, a short period of inconsistent hot water, or a broken pedal on a rental bike.

Standout Feedback

• A solo female traveler felt exceptionally safe and well cared for by the attentive staff.
• A guest with a severe gluten intolerance praised the kitchen’s diligence, calling it the best experience they have ever had managing their allergy.
• Multiple seasoned travelers ranked Nirjhara in their “top 3 hotels in the world.”
• One review was a significant outlier, describing the hotel as “Dangerous and evil,” which is in direct contrast to the hundreds of other glowing, detailed reviews.